SHIPPING & RETURNS
Return Policy
Items purchased from the Outlet section are not eligible for return.
All eligible returns are subject to the following terms:
- Customers must request a Return Authorization (RA#) prior to returning shipment.
- Authorized returns will be shipped to Oxford Garden at the buyer’s expense.
- Merchandise must arrive in perfect saleable condition and in its original packaging.
- Upon receipt of returned merchandise, Oxford Garden reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- Any paid freight or service charges are not refundable.
- Refunds will be made in the original form of payment.
- If an order is returned due to an incorrect address or non-delivery, the client is responsible for all return freight charges and a restocking fee of 25%. Upon receipt of the refused delivery, we will issue a credit to your account less the applicable fees.
Please contact our team by filling out the Contact Us form or calling 888.892.2670 to arrange returns and for any additional information.
Shipping
Shipping rates are calculated at the time of checkout.
We strive to deliver your item(s) in a timely manner. Please be sure to provide a working telephone number on which you can be contacted by the freight forwarder who will be delivering your item(s).
- Standard delivery is estimated to be within 1 week.
- Orders will be delivered via curbside delivery. Please let us know of any delivery instructions at the time the order is placed.